CrawlBot AI vs. Gladly AI Assistant
Gladly centers on customer journeys, shared inbox, and agent collaboration. CrawlBot delivers grounded website answers with citations, freshness controls, and per-embed analytics. Here is how they differ and how to pair them.
Comparison
| Dimension | CrawlBot AI | Gladly AI Assistant |
|---|---|---|
| Grounding | Hybrid RAG with refusal policy and citations | Customer journey data and agent tools |
| Freshness | Sitemap-first crawl, IndexNow, incremental recrawl | Based on help center and journey updates |
| Analytics | Per-embed impressions, opens, chats, messages, fallback reasons | Inbox and journey metrics |
| Security | SRI, strict widget CSP, origin checks, SSO, formal threat model | Platform security; embed controls depend on configuration |
| Multi-tenant | Agency friendly styling and quotas per tenant | Single brand focus |
When CrawlBot fits better
- Visitors need cited answers on marketing, docs, or pricing pages.
- Agencies manage multiple brands and need isolated styling, quotas, and analytics.
- Security teams insist on strict CSP and origin validation for embeds.
- Ops wants retrieval transparency to reduce hallucinations quickly.
When to keep Gladly front and center
- Customer journeys and agent collaboration dominate your support motion.
- You rely on Gladly’s inbox, routing, and historical context.
- Live agent availability is important for conversion pages.
Pairing both
- Deploy CrawlBot on content-heavy pages for grounded Q&A with citations.
- Keep Gladly for inbox, routing, and journeys.
- Route account or transactional intents from CrawlBot to Gladly agents when authentication is required.
- Track containment and CSAT across both to refine placement and crawl cadence.
Grounded answers reduce bounce for self-serve visitors while Gladly keeps agents ready for journeys that need human context.