CrawlBot AI vs. Ultimate AI Helpdesk
Ultimate AI’s helpdesk capabilities automate tickets and agent workflows. CrawlBot focuses on grounded website answers with citations, freshness controls, and per-embed analytics. Here is how they differ and how to pair them.
Comparison
| Dimension | CrawlBot AI | Ultimate AI Helpdesk |
|---|---|---|
| Grounding | Hybrid RAG with refusal policy and citations | Intents, flows, and ticket automations |
| Freshness | Sitemap-first crawl, IndexNow, incremental recrawl | Dependent on updated knowledge bases |
| Analytics | Per-embed impressions, opens, chats, messages, fallback reasons | Ticket resolution and intent metrics |
| Security | SRI, strict widget CSP, origin checks, SSO, formal threat model | Platform security; embed controls depend on setup |
| Multi-tenant | Agency friendly styling and quotas per tenant | Single helpdesk focus |
When CrawlBot fits best
- Visitors want instant, cited answers on marketing, docs, or pricing before entering a ticket queue.
- Agencies manage multiple brands and need isolated styling, quotas, and analytics.
- Security teams insist on strict CSP and origin validation for embeds.
- Ops wants retrieval transparency to reduce hallucinations quickly.
When to keep Ultimate AI in place
- Ticket automation, CRM updates, and agent assist are central to your support motion.
- You rely on Ultimate flows across chat, email, or messaging channels.
- Authenticated cases require backend actions beyond web Q&A.
Pairing approach
- Deploy CrawlBot on public pages for grounded Q&A with citations.
- Continue using Ultimate AI for ticket automation and agent workflows.
- Route account or transactional intents from CrawlBot to Ultimate when authentication or backend actions are required.
- Monitor CrawlBot fallback reasons and Ultimate’s deflection metrics to refine coverage.
Grounded answers reduce inbound volume while Ultimate keeps helpdesk automation running smoothly.