Enterprise Security, Billing & SLA Guarantees
Security by design: threat modeling, data isolation, configurable retention, SSO, audit logging, and transparent performance SLAs with billing enforcement.
Security Controls
- Formal threat model (quarterly review)
- CSP + SRI enforced embeds
- Field-level encryption (sensitive)
- mTLS service-to-service
Reliability & SLAs
- Availability dashboards & alerts
- Latency objectives (P50 / P95)
- Automated failover & backups
- Restore playbooks & drills
Billing & Compliance
- Usage-based + tier entitlements
- Grace period automation
- Configurable retention (90–730d)
- GDPR delete & export
Transparent Operations
Customers gain confidence via explicit telemetry: fallback reasons, retrieval precision sampling, staleness monitors, and audit log completeness metrics.
Billing alignment ensures resource sustainability while preserving predictable cost envelopes for enterprise procurement teams.
FAQ
What availability SLA do you target?
99.9% monthly availability with explicit RTO (4h) and RPO (24h) objectives and documented incident runbooks.
How is billing enforced?
Stripe subscriptions + usage counters; grace period automation (D-3/D-1 notices) and controlled disablement post grace.
Can we export audit logs?
Yes—export feed (GCS / BigQuery) and on-demand downloads for compliance reviews.